Questions and Answers
What You Need to Know About Our CSA
What is your cancellation policy?
As a CSA shareholder, you will be receiving your veggie shares for the entire duration of either a half or full season. Your share cannot be cancelled, however we do have alternate options on weeks when you are not able to receive your regular delivery:
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Reschedule your delivery to a different day of the same week (subject to PTF delivery days)
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Reroute your delivery to an alternate address/receiver
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Double up on another week
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Donate your week’s share to a local orphanage - Rev. Fr. Vincenzo Ida Children's Home, or medical frontliners in Rosario, Batangas
What if I don’t like what I get in my subscription box?
We have designed our crop plans around produce which have proven to be popular with our customers. We will also be providing regular updates on produce included and creative ways to incorporate them into your weekly menus. However if there are certain items which after trying you really do not want to see again, please let us know and we will try our best to find an alternative for you.
What is the minimum order?
Our boxes & shares are curated with the week's fresh harvest from our farm. Order at least 1 CSA share or 1 veggie box for home delivery as long as your address is within our serviceable areas.
Due to limitations in logistics, we are unable to service some areas of Metro Manila.
What if I live somewhere else?
We can organize meet-ups in our serviceable areas, or organize a special trip to your area for a shipping fee. Send us a chat or a message at hello@papayatreefarms.com to inquire.
Do you accept COD?
All orders must be prepaid before delivery so that our team can prepare your order. All orders are packed and shipped directly from our farm in Rosario, Batangas to your address.
Our website accepts payments via:
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Credit/Debit Card via Xendit (Mastercard, Visa, JCB issued)
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BPI Direct Deposit via Xendit
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GCahs via "Manual Payments" (for upfront payments only)
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PayPal
Currently, only PayPal & Xendit are used for recurring weekly payments.
Use your EMV ATM debit card to make online payments via Xendit!
More ways to pay coming soon!
What is Xendit?
Xendit is a payment gateway that accepts credit & debit card payments (Mastercard, Visa, or JCB issued) and online bank transfers.
Select Xendit upon checkout to pay with your credit/debit card, or make a BPI direct transfer!
What are the different CSA programs?
Weekly payments can be made via PayPal. CLICK HERE to enroll your credit/debit card* or BPI Direct Deposit account to weekly recurring payments
*Mastercard, Visa, or JCB issued credit or debit cards are accepted by Xendit
Can I change plans at any time?
Once you subscribe to a subscription plan, you will be committed for the entire duration of the plan.
How long do your veggies last?
Store your veggies in your refrigerator immediately upon delivery. With proper storage, our veggies can easily last 5 - 7 days.
(if you don't eat it all before then!)
Where do you deliver?
Due to logistics limitations, we currently service the following areas in Metro Manila:
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Makati
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BGC
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Pasig
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Ortigas
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Alabang
Select areas of QC, Pasay, and Parañaque Coming Soon!
Free shipping is exclusive to CSA subscribers.
Have another question?
Open the chat box to send us a message and we'll get back to you as soon as we can.